Communication

A Simple Formula for Managing Crisis

“Losing your head in a crisis is a good way to become the crisis.” ― C.J. Redwine, Defiance *** Things happen. Emergencies happen. Some things turn out to be small emergencies that require a few simple actions to rectify. In thinking of an example, I am reminded of the hot …

A Simple Formula for Managing Crisis Read More »

How to Manage When You Have No Idea What to Do

“We can not solve our problems with the same level of thinking that created them.” – Albert Einstein*** Once upon a time, I was managing a department that housed two programs and multiple functions. The department operated with approximately 27 to 30 employees and provided service to over 150 other …

How to Manage When You Have No Idea What to Do Read More »