The role of outside vendors is to perform a service or provide products that make us more viable and position us for greater success. They should be held to the same standard of excellence as anyone else and closely monitored…
Like withholding judgement, we have to withhold the negative emotions that occur when others disappoint us with their decisions.
“Failing organizations are usually over-managed and under led.”- Stephen Covey*** Stella Stella was a tough example of a woman. She ran her household, in spite of her husband and unfortunately, she ran him too. If you asked her husband, John about being involved in something or simply being present at …
Ten Realities of Leadership that Lead to Success Read More »
“Faith is taking the first step even when you don’t see the whole staircase.” – Dr. Martin Luther King Jr.*** A young 10 year old tells her teacher that a boy in her classroom keeps teasing, taunting and touching her. The teacher asks, “Did he hurt you?” “No,” the little …
How Gaslighting Undermines Your Personal & Professional Confidence Read More »
“Everyone on the team plays an equal role. My role is to create the wave and everyone on our team keeps the wave going.” – William Fang, Founder, Vizio*** I recently entered an establishment for the first time as a customer. I was with another individual who lives in that …
The Culture & the Customer: Maintaining the Priority Read More »
“The greater the diversity, the greater the perfection.” – Thomas Berry*** Lisa was an astute executive; highly respected by her peers while staff in her division were a bit intimidated by her. I often heard how intimidating she could be and how serious she was about productivity, deadlines and everything …
Understanding the Challenges of Diversity & Inclusion: Executive Viewpoints Read More »
“We need to remember across generations that there is as much to learn as there is to teach.” – Gloria Stinem*** The world of diversity, equity and inclusion is a unique, exciting ever changing yet all too consistent world for the change agents who dare to embark on making changes …
5 Ways to Create Better Diversity & Inclusion Practices: Retaining Millennials & Gen Z Read More »
“Confidentiality is the essence of being trusted.” – Billy Graham*** I recently wrote a confidentiality policy for a client. Having worked so many years in healthcare, there are so many instances in which the subject of patient confidentiality as well as employee confidentiality are raised in conversations and in-servicing. It …
10 Smart Strategies for Keeping Things Confidential Read More »
“Sometimes the greatest gift you can give another person is to simply include them.” – Unknown*** People are the greatest barrier to hiring a more diverse workforce. They effect the process of diversifying the workforce in a variety of ways that can be deadly to the typical diversity recruitment plans …
Leadership & Diversity: Barriers to Diverse Recruitment Read More »
“I would rather be alone with dignity than in a relationship that requires me to sacrifice my self-respect.” – Author Unknown*** Juggling the multi-layers and multiple demands of leadership can be very challenging, we know this but do we realize how it plays out in our minds and how it …
“What you allow is what will continue.” – Author unknown*** When writing policies and procedures remember it applies to more than one or two persons. Policies and procedures are written for the benefit of the organization and to create consistency in how work is done and problems addressed. A policy …
“If you aren’t getting pushback you probably aren’t pioneering.” – Eric Qualman*** Pushback. ˈpo͝oSHˌbak. Def. a negative or unfavorable reaction or response to something. Jon, a new senior executive stood before a group of nursing directors and managers and proceeded to negate much of what they had worked hard to …
“Every great dream begins with a dreamer. Always remember, you have within you the strength, the patience, and the passion to reach for the stars to change the world.” – Harriet Tubman*** This past weekend Americans celebrated the 4th of July, Independence Day. With the many injustices that have been …
Independence Day in America: Celebration or Controversy? Read More »
“It takes months to find a customer… seconds to lose one.” – Vince Lombardi*** What does good customer Service mean to you? What does it mean to your team? How do you get everyone on the same page…your page? JJ thought that joking and light-hearted chatter with the internal customers …
Leadership: Building a Customer Service Driven Culture Read More »
Knowledge is only useful if you do something with it. – Jeffrey Pfeffer*** Renee attends monthly conference calls, quarterly training sessions and annual conferences to enhance her professional skills in the IT department. She has learned a great deal and enjoys interacting with experts from around the world on topics …
Intellectual Capital & The Leadership Commitment Read More »
“Sometimes it’s the smallest decisions that can change your life forever.” – Keri Russell*** We all know someone who has lived through the pain of a bad marriage, an unfulfilled career, harmful habits or an undisciplined lifestyle. Thankfully there can be life and even success after each. What was the …
“Diversity is having a seat at the table, inclusion is having a voice and belonging is having that voice be heard.” – Liz Fosslien*** Are diversity and inclusion efforts really necessary? If you answered yes, the logical question that follows is, why? Diversity and Inclusion efforts (usually referred to as …
Revealing Insights on Diversity & Inclusion Challenges Read More »
“There is no exercise better for the heart than reaching down and lifting people up.” John Holmes*** One of my vice president had a conversation with me one day during our regular updates. She proceeded to expound on some of her observations about how I responded to attacks that people …
Motivational Leadership: Encouraging the Unencouraged Read More »
