“I have not failed. I’ve just found 10,000 ways that won’t work.” – Thomas Edison*** When I was young, my Dad loved watching westerns on TV, “cowboys” as my parents would call them. I didn’t see the attraction. I didn’t understand the appeal. Then one day, as my Father was …
Leadership: Three Ways to Avoid Organizational Failure Read More »
“Fortunately for serious minds, a bias recognized is a bias sterilized.” – Benjamin Haydon*** Unconscious bias, also referred to as implicit bias, is often defined as prejudice or unsupported judgments we have accumulated in life that are in favor of or against a person, or group, that are usually considered …
“We need the ability to not only have high-performance models but also to understand when we cannot trust those models.” – Alexander Amini*** At a time when many organizations are looking forward to incorporating Artificial Intelligence into their systems and processes, for improved operations and efficiencies, up pops a new …
“The only thing worse than training your employees and having them leave is not training them and having them stay.” – Zig Zigler*** There is a phrase out there called “Baptism by Fire.” Ever heard of it? Maybe you’ve lived it? My first experience with this particular circumstance was in …
Why Baptism by Fire is No Friend to Small Business Read More »
“Confidentiality is the essence of being trusted.” – Billy Graham*** I recently wrote a confidentiality policy for a client. Having worked so many years in healthcare, there are so many instances in which the subject of patient confidentiality as well as employee confidentiality are raised in conversations and in-servicing. It …
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“It takes months to find a customer… seconds to lose one.” – Vince Lombardi*** What does good customer Service mean to you? What does it mean to your team? How do you get everyone on the same page…your page? JJ thought that joking and light-hearted chatter with the internal customers …
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Knowledge is only useful if you do something with it. – Jeffrey Pfeffer*** Renee attends monthly conference calls, quarterly training sessions and annual conferences to enhance her professional skills in the IT department. She has learned a great deal and enjoys interacting with experts from around the world on topics …
Intellectual Capital & The Leadership Commitment Read More »
“A wise man never knows all, only fools know everything.” – African Proverb*** When Kim realized her two friends might find out about her home life she quickly changed the topic of conversation to one that focused on more positive things. As usual, no one seemed to notice the switch. …
“Information and communications technology unlocks the value of time, allowing and enabling multi-tasking, multi-channels, multi-this and multi-that.” – Li Ka Shing*** We live in a technological world. We no longer restrict communication to mailing letters through the post office and calling someone on a desk or home phone. We barely …
“Each generation will reap what the former generation has sown.” – Chinese Proverb*** I used to conduct a diversity orientation and training segment for new leaders in an organization where I worked. It was a four hour introduction to diversity and inclusion and provided an overview of the organization’s D& …
“If you think presentations cannot enchant people, then you have never seen a really good one.” – Guy Kawasaki*** I knew I wasn’t the only one who was uneasy as I watched with discomfort as the young minister stood in front of the church congregation leading Sunday morning worship. Whenever …
Leadership Development: Presentations & Public Speaking Read More »
“It takes months to find a customer… seconds to lose one.” – Vince Lombardi*** Jim was frustrated because the company handling his long term disability had requested his medical records twice. The doctor’s office had confirmed they had taken care of it but still this company, Company X, stated they …
Four Negative Things Your Customer Service May Be Saying About Your Team Read More »
“The trouble with good advice is that it usually interferes with our plans” – Croft M. Pentz, “1001 Things Your Mother Told You”*** Introduction What makes a person reject good advice? Is it truly that they believe there is another answer? Is it that they believe there is simply a …
“It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do.” – Steve Jobs*** Introduction The Coronavirus pandemic has wreaked havoc with businesses large and small. Staffing patterns are up and down, some working …
Six Tips for Recruiting New Staff In Unstable Times Read More »
“If everyone is moving forward together, then success takes care of itself.” – Henry Ford*** Who’s on your team? Who’s leading your team? How does each contribute? What does it all look like day to day? Exciting? Boring? Exhausting? Why? What contributes to your team’s sluggishness or exuberance? Take some …
Life-Changing Ways to Reassess Your Team Members Read More »
“Big thinking precedes great achievement.” – Wilferd Peterson** What is vision? The most obvious answer to this question, would be one’s ability to see. We can take that further when looking at leadership, groups and organizations, by saying, the ability to think of or plan the future with imagination or …
You’re Doing it Wrong If No One Knows Your Vision Read More »
“For the best return on your money, pour your purse into your head.” – Benjamin Franklin – Mackenzie’s Story “Mackenzie” took an entry level job at a senior living facility. She was excited, and like most new employees, her goal was to work hard and do a good job. She …
