“Here’s to strong women: may we know them, may we be them, may we raise them.” – Unknown*** It would be interesting to ask a woman what she thought were important qualities for a woman to have, then ask her what qualities she thought were important for her daughter to …
Men & Women: Changing Roles, Changing Viewpoints Read More »
“To handle yourself, use your head; to handle others, use your heart.” – Eleanor Roosevelt*** My first manager was a bit frightening. He was the type that apparently believed that fear was the best method of leadership, so he became that guy. One who scared everyone and intimidated them into …
“A wise man never knows all, only fools know everything.” – African Proverb*** When Kim realized her two friends might find out about her home life she quickly changed the topic of conversation to one that focused on more positive things. As usual, no one seemed to notice the switch. …
“Information and communications technology unlocks the value of time, allowing and enabling multi-tasking, multi-channels, multi-this and multi-that.” – Li Ka Shing*** We live in a technological world. We no longer restrict communication to mailing letters through the post office and calling someone on a desk or home phone. We barely …
“Every man’s ability may be strengthened or increased by culture.” – John Abbot** “Why do Black people need their own magazines? What’s wrong with the magazines the rest of us read, Cynthia?”“The Divine Nine? Why do African Americans have to have separate sororities and fraternities?” These are just some of …
Destroying the Controversy: Ethnic Pride is Not Ethnocentrism Read More »
“The essence of cross-cultural communication has more to do with releasing responses than with sending messages. It is more important to release the right response than to send the right message.” – Edward T. Hall*** Every leader knows the value of communication. Unfortunately every leader does not know how to …
Leadership: Four Cross Cultural Communication Traps to Avoid Read More »
“The biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw*** Leadership can be filled with aha moments. Whenever you reach the mundane moments you suddenly learn, there are no mundane moments. Just lulls in the threads of chaos that weave their way through …
Approachable Leadership : No Nonsense Tips for Improvement Read More »
“The culture of any organization is shaped by the worst behavior the leader is willing to tolerate.” – Gruenter and Whitaker*** I was interviewed for a job in the HR Department of a well-known bank. It was a bank my Dad liked and my Mother did not. I never knew …
“Each generation will reap what the former generation has sown.” – Chinese Proverb*** I used to conduct a diversity orientation and training segment for new leaders in an organization where I worked. It was a four hour introduction to diversity and inclusion and provided an overview of the organization’s D& …
“Everything we hear is an opinion, not a fact. Everything we see is a perspective not the truth.” – Marcus Aurelis*** “I don’t care who did it just fix it!”“I don’t wanna know what happened, you are all to blame!” Ever heard someone say something like that?Have you ever said …
“We rise by lifting others.” – Robert Ingersoll*** A few weeks ago I somehow found myself clicking on an internet story that featured ads from the past. It is hard to describe the emotions I felt as I clicked through the ads. The point of every ad featured, was the …
“If you think presentations cannot enchant people, then you have never seen a really good one.” – Guy Kawasaki*** I knew I wasn’t the only one who was uneasy as I watched with discomfort as the young minister stood in front of the church congregation leading Sunday morning worship. Whenever …
Leadership Development: Presentations & Public Speaking Read More »
“I would advise you against defensiveness on principle. It precludes the best eventualities along with the worst. At the most basic level it expresses a lack of faith.” – Marilynne Robinson How do we become better if we don’t realize we are not actually operating at A+ level? How do …
Leadership: How to Take Criticism & Block Defensiveness Read More »
“The true test of business’s customer service fitness is not when things are going right – but rather what is done when things when things go wrong.” – Steve Ferrante*** Americans tell an average of 15 people about a poor customer service experience, but will only tell 11 people about …
“Whatever we believe about ourselves and our ability comes true for us.” – Susan L. Taylor, Journalist*** February is Black History Month. What does that actually mean? Why is it necessary? When and why did it begin? While this particular month long celebration has been around for the duration of …
“The only way to help people move forward is by building relationships and understanding where their journey begins, not focusing solely on where you want them to be.” – George Cuoros*** An Ism is defined by Merriam Webster as an oppressive and especially discriminatory attitude or belief. Isms are born …
“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw*** There’s a part of ourselves to which we have yet to become acquainted… a part that we don’t know. It’s called a blind spot. Every leader has at least one. A blind …
“If we have data, let’s look at data. If all we have are opinions, let’s go with mine.” — Jim Barksdale, former CEO of Netscape “What gets measured gets done.” That’s an old saying I used to hear repeatedly in the business world. I have been thinking about it quite …
Information Gathering: The Anatomy of Meaningful Measurement Read More »
