Christian Leadership is Christ-Centered and is used anywhere we lead people. We lead according to Scripture and with the help of the Holy Spirit and those that God assigns to help us.
“Be careful who you trust, the devil was once an angel.” – Author Unknown*** Tina was the leader of a small group of volunteers in a nonprofit organization. The group, however, facilitated programming that affected the entire organization, to include processing initial paperwork, onboarding and more. The small group assigned …
Leadership’s Role in Maintaining an Inclusive Environment Read More »
“Accept what is, Let go of what was. Have faith in what will be.” – PictureQuotes.com*** I recently had an accident when a request for hands on assistance resulted in an unwanted collision between a splash of bleach, a favorite black shirt and my fear of a collision of the …
“If you can’t figure out your purpose, figure out your passion. For your passion will lead you right into your purpose.” – T.D. Jakes*** I once knew an older woman, Etta, who was under my committee leadership, and who was trying to discover her gifts and what she wanted to …
“Fortunately for serious minds, a bias recognized is a bias sterilized.” – Benjamin Haydon*** Unconscious bias, also referred to as implicit bias, is often defined as prejudice or unsupported judgments we have accumulated in life that are in favor of or against a person, or group, that are usually considered …
“Everyone on the team plays an equal role. My role is to create the wave and everyone on our team keeps the wave going.” – William Fang, Founder, Vizio*** I recently entered an establishment for the first time as a customer. I was with another individual who lives in that …
The Culture & the Customer: Maintaining the Priority Read More »
“We need to remember across generations that there is as much to learn as there is to teach.” – Gloria Stinem*** The world of diversity, equity and inclusion is a unique, exciting ever changing yet all too consistent world for the change agents who dare to embark on making changes …
5 Ways to Create Better Diversity & Inclusion Practices: Retaining Millennials & Gen Z Read More »
“The only thing worse than training your employees and having them leave is not training them and having them stay.” – Zig Zigler*** There is a phrase out there called “Baptism by Fire.” Ever heard of it? Maybe you’ve lived it? My first experience with this particular circumstance was in …
Why Baptism by Fire is No Friend to Small Business Read More »
“Everybody says, ‘mistake is the first step of success,’ but the real fact is… ‘correction of mistake is the first step of success.’” – Unknown*** So often I encounter leaders who are facing the challenge of correcting behaviors in someone they are leading, whether it is an employee, a volunteer, …
“Confidentiality is the essence of being trusted.” – Billy Graham*** I recently wrote a confidentiality policy for a client. Having worked so many years in healthcare, there are so many instances in which the subject of patient confidentiality as well as employee confidentiality are raised in conversations and in-servicing. It …
10 Smart Strategies for Keeping Things Confidential Read More »
“Choose to be optimistic. It feels better.” – Dalai Lama*** Creating a calm work environment is not an impossibility. It’s true that there are a variety of personalities and attitudes in these surroundings but as leaders we have to try to maintain the stronger influence… no control… over the environment. …
“I would rather be alone with dignity than in a relationship that requires me to sacrifice my self-respect.” – Author Unknown*** Juggling the multi-layers and multiple demands of leadership can be very challenging, we know this but do we realize how it plays out in our minds and how it …
“Circumstances may cause interruptions and delays, but never lose sight of your goal.” – Mario Andretti*** I remember working in my office on a project. Each day was usually filled with meetings, updates and conference calls. I could usually get my end of day email, voicemail time in without a …
Maintaining Focus: Try Flowing with Disturbances Read More »
“What you allow is what will continue.” – Author unknown*** When writing policies and procedures remember it applies to more than one or two persons. Policies and procedures are written for the benefit of the organization and to create consistency in how work is done and problems addressed. A policy …
“If you aren’t getting pushback you probably aren’t pioneering.” – Eric Qualman*** Pushback. ˈpo͝oSHˌbak. Def. a negative or unfavorable reaction or response to something. Jon, a new senior executive stood before a group of nursing directors and managers and proceeded to negate much of what they had worked hard to …
“Anything a customer can do for themselves is where service stops and relevance begins.” – Jim Blasingame*** It was predicted earlier in the year that Covid-19 had created an economic instability that would linger for some time after populations increased the rate of vaccination obtainment and moved closer to herd …
Leadership: Navigating Economic Instability in Changing Times Read More »
“Hiring people is an art not a science.” – Howard Schultz, Former Chairman and CEO Starbucks*** Employers across America report the need to hire workers but struggle to find the help they need. So it is believed by some that the U.S. is facing a worker shortage. While many point …
“It takes months to find a customer… seconds to lose one.” – Vince Lombardi*** What does good customer Service mean to you? What does it mean to your team? How do you get everyone on the same page…your page? JJ thought that joking and light-hearted chatter with the internal customers …
Leadership: Building a Customer Service Driven Culture Read More »
Knowledge is only useful if you do something with it. – Jeffrey Pfeffer*** Renee attends monthly conference calls, quarterly training sessions and annual conferences to enhance her professional skills in the IT department. She has learned a great deal and enjoys interacting with experts from around the world on topics …
Intellectual Capital & The Leadership Commitment Read More »
