“Prejudice is a burden that confuses the past, threatens the future, and renders the future inaccessible.” – Maya Angelou*** The American dream – the belief that any person, regardless of where they were born, regardless of class at birth, has the ability to realize success whether that includes educational attainment, …
“The essence of cross-cultural communication has more to do with releasing responses than with send messages. It is more important to release the right response than to send the right message.” – Edward T. Hall*** Imagine being in your early 20’s and going to a doctor for strange, dark, itchy …
The Single Most Important Thing You Need to Know About Diversity in Healthcare Read More »
“Diversity: the art of thinking independently together.” – Malcolm Forbes*** Diversity, Equity and Inclusion is an exciting career path for the right personalities. In my work with various consultants, corporate professionals and community representatives, I found some interesting yet powerful personas. Caring Professionals There are two camps, in which most …
Driving Personalities Behind Diversity & Inclusion Read More »
“Fortunately for serious minds, a bias recognized is a bias sterilized.” – Benjamin Haydon*** Unconscious bias, also referred to as implicit bias, is often defined as prejudice or unsupported judgments we have accumulated in life that are in favor of or against a person, or group, that are usually considered …
“We need the ability to not only have high-performance models but also to understand when we cannot trust those models.” – Alexander Amini*** At a time when many organizations are looking forward to incorporating Artificial Intelligence into their systems and processes, for improved operations and efficiencies, up pops a new …
“The greater the diversity, the greater the perfection.” – Thomas Berry*** Lisa was an astute executive; highly respected by her peers while staff in her division were a bit intimidated by her. I often heard how intimidating she could be and how serious she was about productivity, deadlines and everything …
Understanding the Challenges of Diversity & Inclusion: Executive Viewpoints Read More »
“We need to remember across generations that there is as much to learn as there is to teach.” – Gloria Stinem*** The world of diversity, equity and inclusion is a unique, exciting ever changing yet all too consistent world for the change agents who dare to embark on making changes …
5 Ways to Create Better Diversity & Inclusion Practices: Retaining Millennials & Gen Z Read More »
“Diversity may be the hardest thing for a society to live with, and perhaps the most dangerous thing for a society to be without.” – William Sloan Coffin Jr.*** I overheard a senior executive talking to someone who had not been in his organization long. He was bragging on the …
Can We Eliminate the Need for Diversity & Inclusion? Read More »
“Sometimes the greatest gift you can give another person is to simply include them.” – Unknown*** People are the greatest barrier to hiring a more diverse workforce. They effect the process of diversifying the workforce in a variety of ways that can be deadly to the typical diversity recruitment plans …
Leadership & Diversity: Barriers to Diverse Recruitment Read More »
“I would rather be alone with dignity than in a relationship that requires me to sacrifice my self-respect.” – Author Unknown*** Juggling the multi-layers and multiple demands of leadership can be very challenging, we know this but do we realize how it plays out in our minds and how it …
“What you allow is what will continue.” – Author unknown*** When writing policies and procedures remember it applies to more than one or two persons. Policies and procedures are written for the benefit of the organization and to create consistency in how work is done and problems addressed. A policy …
“If you aren’t getting pushback you probably aren’t pioneering.” – Eric Qualman*** Pushback. ˈpo͝oSHˌbak. Def. a negative or unfavorable reaction or response to something. Jon, a new senior executive stood before a group of nursing directors and managers and proceeded to negate much of what they had worked hard to …
“Every great dream begins with a dreamer. Always remember, you have within you the strength, the patience, and the passion to reach for the stars to change the world.” – Harriet Tubman*** This past weekend Americans celebrated the 4th of July, Independence Day. With the many injustices that have been …
Independence Day in America: Celebration or Controversy? Read More »
“Good leadership requires you to surround yourself with people of diverse perspectives who can disagree with you without fear of retaliation.” – Doris Kearns Goodwin*** Diversity, Equity and Inclusion (DEI) roles are on the rise in organizations across the world. Demand for the role has surged considerably in the United …
Diversity, Equity & Inclusion Structures & Duties: What really works? Read More »
“Men have to demand that their wives, daughters, mothers and sisters earn more —commensurate with their qualifications and not their gender. Equality will be achieved when men and women are granted equal pay and equal respect.” – Beyoncé *** If your son and your daughter both held the same amount …
“Hiring people is an art not a science.” – Howard Schultz, Former Chairman and CEO Starbucks*** Employers across America report the need to hire workers but struggle to find the help they need. So it is believed by some that the U.S. is facing a worker shortage. While many point …
“Freedom is never voluntarily given by the oppressor; it must be demanded by the oppressed.” – Dr. Martin Luther King Jr. *** Today, June 17, 2021, at 3:06 pm CST, the headlines that came across the screen of my cell phone read: Biden Signs Bill into Law Making Juneteenth a …
“It takes months to find a customer… seconds to lose one.” – Vince Lombardi*** What does good customer Service mean to you? What does it mean to your team? How do you get everyone on the same page…your page? JJ thought that joking and light-hearted chatter with the internal customers …
Leadership: Building a Customer Service Driven Culture Read More »
