“Sometimes the greatest gift you can give another person is to simply include them.” – Unknown*** People are the greatest barrier to hiring a more diverse workforce. They effect the process of diversifying the workforce in a variety of ways that can be deadly to the typical diversity recruitment plans …
Leadership & Diversity: Barriers to Diverse Recruitment Read More »
“I would rather be alone with dignity than in a relationship that requires me to sacrifice my self-respect.” – Author Unknown*** Juggling the multi-layers and multiple demands of leadership can be very challenging, we know this but do we realize how it plays out in our minds and how it …
“What you allow is what will continue.” – Author unknown*** When writing policies and procedures remember it applies to more than one or two persons. Policies and procedures are written for the benefit of the organization and to create consistency in how work is done and problems addressed. A policy …
“If you aren’t getting pushback you probably aren’t pioneering.” – Eric Qualman*** Pushback. ˈpo͝oSHˌbak. Def. a negative or unfavorable reaction or response to something. Jon, a new senior executive stood before a group of nursing directors and managers and proceeded to negate much of what they had worked hard to …
“Hiring people is an art not a science.” – Howard Schultz, Former Chairman and CEO Starbucks*** Employers across America report the need to hire workers but struggle to find the help they need. So it is believed by some that the U.S. is facing a worker shortage. While many point …
“It takes months to find a customer… seconds to lose one.” – Vince Lombardi*** What does good customer Service mean to you? What does it mean to your team? How do you get everyone on the same page…your page? JJ thought that joking and light-hearted chatter with the internal customers …
Leadership: Building a Customer Service Driven Culture Read More »
Knowledge is only useful if you do something with it. – Jeffrey Pfeffer*** Renee attends monthly conference calls, quarterly training sessions and annual conferences to enhance her professional skills in the IT department. She has learned a great deal and enjoys interacting with experts from around the world on topics …
Intellectual Capital & The Leadership Commitment Read More »
“There is no exercise better for the heart than reaching down and lifting people up.” John Holmes*** One of my vice president had a conversation with me one day during our regular updates. She proceeded to expound on some of her observations about how I responded to attacks that people …
Motivational Leadership: Encouraging the Unencouraged Read More »
“To handle yourself, use your head; to handle others, use your heart.” – Eleanor Roosevelt*** My first manager was a bit frightening. He was the type that apparently believed that fear was the best method of leadership, so he became that guy. One who scared everyone and intimidated them into …
“A wise man never knows all, only fools know everything.” – African Proverb*** When Kim realized her two friends might find out about her home life she quickly changed the topic of conversation to one that focused on more positive things. As usual, no one seemed to notice the switch. …
“I think the first step is to understand that forgiveness does not exonerate the perpetrator. Forgiveness liberates the victim. It’s a gift you give yourself.” – T.D. Jakes*** If ever there was a time to clean the cobwebs from our minds, this is it. Though we are still in the …
How to Forgive Like a Pro and Boost Your Productivity Read More »
“Information and communications technology unlocks the value of time, allowing and enabling multi-tasking, multi-channels, multi-this and multi-that.” – Li Ka Shing*** We live in a technological world. We no longer restrict communication to mailing letters through the post office and calling someone on a desk or home phone. We barely …
“The biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw*** Leadership can be filled with aha moments. Whenever you reach the mundane moments you suddenly learn, there are no mundane moments. Just lulls in the threads of chaos that weave their way through …
Approachable Leadership : No Nonsense Tips for Improvement Read More »
“The culture of any organization is shaped by the worst behavior the leader is willing to tolerate.” – Gruenter and Whitaker*** I was interviewed for a job in the HR Department of a well-known bank. It was a bank my Dad liked and my Mother did not. I never knew …
“Each generation will reap what the former generation has sown.” – Chinese Proverb*** I used to conduct a diversity orientation and training segment for new leaders in an organization where I worked. It was a four hour introduction to diversity and inclusion and provided an overview of the organization’s D& …
“No country can ever truly flourish if it stifles the potential of its women and deprives itself of the contribution of half its citizens.” – Michelle Obama*** Racism and sexism are not the same thing but they are evil twins. Cousins in the same family of evil if you will. …
“We rise by lifting others.” – Robert Ingersoll*** A few weeks ago I somehow found myself clicking on an internet story that featured ads from the past. It is hard to describe the emotions I felt as I clicked through the ads. The point of every ad featured, was the …
“If you think presentations cannot enchant people, then you have never seen a really good one.” – Guy Kawasaki*** I knew I wasn’t the only one who was uneasy as I watched with discomfort as the young minister stood in front of the church congregation leading Sunday morning worship. Whenever …
Leadership Development: Presentations & Public Speaking Read More »
